Refund Policy

Last updated: October 29, 2026

Mojave Connect delivers a service only after your payment is confirmed. This policy explains when you can get your money back.

Full refund

• Your payment was taken but the service was not delivered and we cannot deliver it.
• You were charged twice for the same order.
• A voucher code we issued is invalid or the merchant cannot honour it.
• An eSIM plan has not been installed or activated and cannot be used because of a technical fault on our side.

No refund

• Airtime, data or a bill payment that was delivered to the number or account you entered, including when the number was entered incorrectly.
• A voucher code that has been issued and used, or partly used.
• An eSIM plan that has been installed or activated.

How refunds are paid

Refunds go back to the original payment method. We aim to start a refund within 5 business days of confirming it is due; your bank or mobile-money provider may take longer to show it. Mojave does not charge a fee for refunds.

How to ask

Contact us within 30 days of the order at contact@mojave-technologies.company with your order number. We reply within 2 business days.

This policy does not limit any right you have under consumer protection law.